Returns & Exchanges
Complete your return in 4 easy steps
- Complete our RMA (Return Merchandise Authorization) form.
- We’ll email you to confirm that we received your request, and provide an RMA number.
- We’ll email you updates on the status of your return.
- Your credit card will be credited, or your item replaced (whichever applies) within 3-5 business days, once your return is received and approved.
- By filling out the form below you agree to the return policy herein.
No return/exchange on the following
GPS tracking service plans are nonrefundable. Check out this help center article for more details. If you need to cancel your subscription plan, please complete our online cancellation form here.
Hapn Lifetime Guarantee
The Hapn lifetime guarantee covers products purchased online or from an authorized retailer. Products under warranty qualify for an exchange with a valid receipt and an active subscription and are non-transferable. The warranty does NOT cover compatibility or functionality problems caused by the actions or technology of third parties.
Hapn GPS RMA Form
A GPS tracking device (“Device”) may be returned within 30 days of receipt, subject to the requirements herein, for full refund of the price of the Device. Returns or exchanges missing original contents or with damage to the Device or the original box may be refused or may be subject to a restocking fee, at the discretion of Hapn Holdings Inc. (Hapn).
Subject to the exclusions herein, after 30 days of receipt, Devices that do not materially function in accordance with Hapn published specifications in effect at the date of sale may be exchanged for a replacement Device. The replacement Device provided by Hapn GPS shall be at the discretion of Hapn, provided that such Device shall be a reasonably similar or superior model, which may be new or refurbished.
Subject to the exclusions herein, within one (1) year from the date of Customer’s purchase, accessories that do not materially function in accordance with Hapn published specifications in effect at the date of sale may be exchanged for a replacement accessory. The replacement accessory provided by Hapn shall be at the discretion of Hapn, provided that such accessory shall be a reasonably similar accessory, which may be new or refurbished. Accessories shall not otherwise be returnable or exchangeable.
The return and exchange provisions herein shall not apply to a Device or accessory that has been subject to a Non-Returnable Activity. “Non-Returnable Activity” shall mean, any item that has been (a) subjected to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, abnormal physical stress, abnormal environmental conditions or use contrary to any instructions issued by Hapn; (b) reconstructed, repaired, or altered by persons or entities other than Hapn or its authorized representative; or (c) used with any third-party product, hardware or product that has not been previously approved in writing by Hapn.
Customer shall notify Hapn, in writing, of any alleged claim or defect for a Device within 30 days from the date said Device is delivered to Customer. Hapn reserves the right to check any product returned as malfunctioning or defective in order to confirm such malfunction or defect. Hapn shall not be required to accept for return or exchange any product or Device based upon any defect or malfunction that it is not able to confirm or replicate.
Any right of Customer to any return or exchange of any Device or accessory shall be conditioned upon Customer’s complete and accurate written notification to Hapn concerning the basis for the return or exchange, and Customer’s compliance with all reasonable instructions and procedures given to Customer by Hapn, as well as compliance with the other terms herein.
All returns require a valid RMA (Return Merchandise Authorization) number on the front of the package or the shipment may be refused by our warehouse. Request an RMA by filling out the form at the bottom of this page.
Other than in connection with defective equipment, Customers shall be responsible for all shipping costs associated with any return or exchange. Hapn may impose additional restrictions and limitations with regard to returns or exchanges originating from outside the United States or seeking expedited shipping.
Customers shall bear all risk of loss or damage while any return is in transit, and Hapn is not liable for packages lost or damaged during shipment.