If you've used GPS tracking for any length of time, you know the drill: an alert fires, you glance at it, and then you have to figure out what to do next. Maybe a battery is running low. Maybe a tracker hasn't checked in. The alert told you something happened — but it didn't stick around to help you fix it.
That changes today. We're excited to introduce Issues, a brand-new feature built into the Hapn platform that transforms the way you manage the things that matter most across your fleet.
Alerts Tell You What Happened. Issues Tell You What to Do Next.
Traditional alerts are point-in-time notifications. They fire, you read them, and they're gone. But the underlying problem — a dying battery, an offline tracker — often persists long after the notification disappears from your screen.
Issues are different. An issue is a persistent, actionable item that stays visible in your dashboard until it's resolved. Think of it as the difference between someone tapping you on the shoulder to say "hey, your battery is low" versus handing you a checklist and saying "here's exactly what you need to do about it, and I'll let you know when it's done."
The bottom line: Issues give you a clear, always-up-to-date picture of what needs your attention across your entire operation — and the guidance to resolve each item efficiently.
How It Works
You'll find Issues in your main navigation, complete with a priority badge showing your count of active issues at a glance. No digging through menus or hunting for old alerts — everything that requires action is waiting for you in one place.
Each issue in the list tells you exactly what you need to know: which asset is affected, where it is, what the issue is, how long it's been active, and — most importantly — the steps to resolve it. For straightforward fixes, the resolution steps appear right in the table. For more complex situations, you're guided to the right place in the app to take action.
Your Issues, Your Way
By default, the Issues page shows only active, unresolved items — the things that need your attention right now. Need the full picture? Toggle to the complete view to see every issue, whether it's active, resolved, snoozed, or dismissed, along with timestamps for when each status changed. The table supports in-line filtering, sorting, and column selection, so you can organize the data however works best for you.
Take Action Without the Guesswork
Every issue comes with a set of actions you can take directly from the dashboard — no extra clicks, no switching between pages.
Resolve
Mark an issue as handled when you've taken care of it. Many issues will also resolve automatically — for example, a low battery issue disappears once the tracker is charged.
Snooze
Not ready to deal with it right now? Snooze an issue for one day, seven days, or until the next occurrence. It'll come back when you're ready.
Dismiss
If an issue isn't relevant to your workflow, dismiss it. You can even choose to permanently dismiss that type of issue going forward.
Re-enable
Changed your mind about a dismissed issue? Re-enable it from the full issues list at any time. Nothing is permanent.
Smart Enough to Keep Up With Your Fleet
Issues aren't just a static list — they're dynamic and responsive. When the conditions that triggered an issue change, the system updates automatically. A low battery issue resolves itself once the tracker is charged. An offline tracker issue clears the moment the device reconnects. You don't have to manually close items that have already been taken care of.
This automatic resolution is key: it means your Issues dashboard is always an accurate reflection of the current state of your operation, not a stale list of problems you've already handled.
Visibility Right Where You Need It
Issues don't just live on their own page. They surface throughout the app so you never miss something important.
On the tracker card, a red alert icon appears next to any asset with an active issue. Open the detailed view and you'll see a summary of what's going on, with a direct link back to the Issues dashboard where you can take action. The priority badge in the main menu keeps a running count of active issues, so you always know at a glance whether something needs your attention — even if you're focused on another part of the platform.
Built for Every Team, Every Industry
Whether you're managing a fleet of vehicles on a construction site, tracking rental equipment across multiple job sites, monitoring retail assets, or overseeing a security operation — Issues works the same way. It surfaces the things that matter, gives you clear next steps, and stays out of the way when everything is running smoothly.
Issues is available on both web and mobile, so you and your team can stay on top of things whether you're at a desk or out in the field.
What's Next
This is just the beginning. As we continue to expand the data and intelligence within the Hapn platform, Issues will grow with it — surfacing new types of actionable insights and helping guide your decision-making across every aspect of your tracking operation. We're also working on adding Issues to scheduled reports, so you can receive automated exports on the cadence that works best for your team.
We built Issues because we believe a great tracking platform should do more than show you data — it should help you act on it. We're excited for you to try it out.
